Edit Content

About Us

Nestled in the community of the Greater Edendale Area, Eden Gardens Private Hospital (EGPH) offers superb private health care facilities, and takes pride in offering its patients high quality, holistic care and treatment.

Contact Info

[Vacancy] COLLECTIONS CLERK (Debtors/ Creditors Controller)


An opportunity exist for a COLLECTIONS CLERK(Debtors/ Creditors Controller) at Eden Gardens Private hospital reporting to the Finance Manager. The successful candidate will be responsible for the maximum collection of amounts overdue from various funders and patients.

Key Responsibilities

• The primary purpose of this role is to ensure that all debt owed to the hospital by patients is recovered and paid to the hospital timeously and in full.

• Ensure effective management of outstanding and unpaid debt and the collection thereof (Medical Aid claims, WCA claims, RAF claims or any other outstanding debt due to the hospital).

• Obtain the monthly billing statement run and double check and ensure that all accounts that should have been submitted to the scheme have been dully submitted – to ensure that payments get received.

• Ensure that that debtor (patient) receives a statement after discharge and once account has been final billed in respect of their outstanding balance (all patients to receive a statement post-discharge)

• Ensure that patients are accurately identified and traced for collection of debt.

• Follow up and ensure that all medical aid claims are submitted within the regulated time frame (not later re than 4 months).

• Check all rejections and ensure that all rejections are promptly dealt with in the regulated time frame (not later than 4 months) (Use the Rejections Report and/or the Scheme Website).

• Negotiate payment terms and methods with patients where applicable and consult with Management for approval of such payment terms.

• Make sure that accounts do not become stale through constant follow up with the medical schemes.

• Hand over accounts to the hospital’s private debt collector for further collection in line with the hospital’s policy on such accounts.

• Ensure that payment arrangements and estate accounts are handed over to the hospital’s private debt collector for further collection in line with the hospital’s policy on such accounts.

• Accurately record the collection status and relevant collection notes for each account on both the system and also the provided spreadsheet for management reporting purposes.

• Allocate payments on the system based on proof of payment.

• Effectively manage all outstanding debt to prevent bad debt write-offs, medical aid stale claims, and prescription of debt.

Constantly communicate with the debtors by telephone and/ or written correspondence in regarding the status of outstanding debt and provide accurate updates on medical aid payment processes to the debtors.

Closing date: 19th May 2023

Interested candidates who meet the minimum requirements are invited to apply by forwarding a comprehensive CV by close of business on to Email: Tel: 0338154600

Eden Gardens Private Hospital is an equal opportunity employer, external candidates will also be considered. Only shortlisted candidates will be contacted, should you not receive any communication after 2 weeks of closing date kindly consider your application as unsuccessful

Leave a Reply

Your email address will not be published. Required fields are marked *