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Visitor’s Guide

Visiting someone in hospital plays a vital part in helping them to recover. We encourage you to visit your family and friends but ask you to follow some simple rules to reduce the infection risks to patients and aid their recovery.

To help us minimise the spread of infection, we ask that a maximum of two people visit a patient at any one time. If for any reason you would like more than two people to visit at a time, you must arrange this in advance with the Unit Manager.

Please arrange with friends and family to take turns if necessary. Do not feel that you must stay for all of the visiting time. Sometimes a quick visit and chat is all that is needed and it ensures that the patient can have enough time to rest and recover.

Children under 12 years are not allowed in the adult wards due to risk of infection and must be supervised by an adult at all times within the hospital.

Visiting hours

GENERAL WARDS
15:00 to 16:00 and 19:00 to 20:00

Wards with special visiting times are:

CHILDREN’S WARDS
One parent or carer can stay with their child all the time. With parents’ permission other family and friends, including brothers and sisters, can visit throughout the day.

MATERNITY UNIT
Fathers or partners may visit from 10:00 to 21:00
Other visitors are welcome from 15:00 to 16:00 and 19:00 to 20:00
Grandparents and baby’s siblings may also visit at the discretion of the Maternity Unit Manager.

INTENSIVE CARE WARD AND HIGH CARE WARD

Visiting is by arrangement with the Unit Manager.

Patients have a sleep period in the afternoon where visitors are requested not to visit.

Children under the age of 12 years need special permission to visit from the Unit Manager
In all areas, we will try to be flexible in difficult or unusual circumstances. Please speak to the Unit Manager.

some DOS AND DON’TS

Do keep your hands clean. Use alcohol gel on entering and leaving the ward. The gel dispenser is on the wall inside the main doors into the ward and also at the patient’s bedside (adult wards only).

If you are suffering from a skin condition or are unable to use the alcohol gel for religious or medical reasons, please wash your hands very carefully with soap and water at the sinks provided, then dry them thoroughly.
In children’s wards you will need to wash your hands very carefully with soap and water, and then dry them thoroughly when you arrive and as you leave. Wash your hands thoroughly with soap and water, and then dry them thoroughly after using the toilet.

Do ask advice from the Unit Manager/ Shift-Leader before going into an isolation room.

Do leave if we ask. We may need to give care or treatment to your relative or friend, or to another patient. To ensure privacy and dignity we may ask you to wait outside for a few minutes.

Do check with ward staff before you bring in flowers or plants. Certain wards cannot allow plants or flowers due to the risk of infection.

Do tell us if you have any concerns about patient care or cleanliness, or if you have any suggestions for improvement. Please speak to the Unit Manager or the Shift-Leader. If you wish to speak to the Nursing Services Manager please ask a member of staff or reception to contact the Nursing Services Manager for you.

Don’t visit if you are suffering from any infection, such as cold, flu, sore throat, diarrhoea, vomiting or a chest infection. If you have been in contact with an infectious illness, such as chicken pox, do not visit – telephone and ask for advice from the Unit Manager or Shift Leader

Don’t use ward toilets – these are for patients only. Please use the nearest public toilets. Ask a member of staff to direct you.

Don’t share patient toiletries, tissues, towels and other personal items with other patients.

Don’t sit or lie on the patient’s bed

Don’t touch wounds, dressings or any other medical equipment such as drips or catheters.

Don’t visit in work clothing which may be dirty.

OTHER USEFUL THINGS FOR VISITORS TO KNOW

CARERS
If you are involved in giving care to a patient please speak to the Unit Manager/ Shift-Leader about how you can continue to do this, if you wish to, while they are in hospital.

MEDICAL INFORMATION
All enquiries about the patient’s medical condition and treatment should be made to the Unit Manager/ Shift-Leader. Arrangements can be made to see a member of the medical staff on request.

TELEPHONE ENQUIRIES
Please try to arrange for only one family member to telephone the ward and then share information with other members of the family and friends. Remember, we are unable to give detailed medical information over the telephone.